Hi,
You are looking then for otrs tags. Below are some that you can try! Let us
know if it works
Best Regards / Cordialement
-----
Placide
-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de
otrs-request@otrs.org
Envoyé : jeudi 16 avril 2015 12:00
À : otrs@otrs.org
Objet : otrs Digest, Vol 79, Issue 6
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Today's Topics:
1. Re: morge tickets - message body (Gerald Young)
2. Re: otrs Digest, Vol 79, Issue 5 (Placide Lysias NJAMI)
3. Re: merge tickets - message body (Jakub Szczepa?czyk)
----------------------------------------------------------------------
Message: 1
Date: Wed, 15 Apr 2015 08:15:59 -0400
From: Gerald Young
Subject: Re: [otrs] morge tickets - message body
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset="utf-8"
SysConfig
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge
On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepa?czyk <
j.szczepanczyk@alfavox.pl> wrote:
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number is merged to
.
How to add more variables to this message like subject:
Your email with ticket number TICKET_SUBJECT is merged
to .
--
Jakub Szczepa?czyk
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