Hi there,

 

Still under 2.4.8 I have a question. Why is the split function always giving a phone ticket ?

 

If the ticket is created by an incoming email, it should keep the same type of ticket … because then when you do stats about tickets type you wont get reality …

 

Any response welcome

 

Cheers,

 

Philippe

 

Philippe Martignier

Communications Division

Customer Service Center

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : NC

Office : 3, 316

 


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