I have had zero issues with OTRS for about 4 months, and a few days ago I stated to have this problem. I went digging through the error logs and can only find that the server cannot access my email server. Tried changing the IP of the server, reinstalling the NIC, checked the firewall setting and no success. What I use Open SUSE 10.2 and OTRS 2.2.2 I am able to access the index page without any problems http://localhost/otrs/index.pl and also from any client that is in the same subnet 111.22.3.xxx. However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool. This causes me to have problems in getting my emails delivered to the OTRS Server, as well as issues in creating tickets. Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)! This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it. Any ideas?? Christian