Il giorno 06/mag/2011 16.11, "Augusto Garcia | CGTEC S.A." <soporte06@cgtec.com.py> ha scritto:
> I didnt, thanks! This works for what I wanted. Im new to otrs and im implementing it on my company.
> Is there a way to choose the columns shown on the results?
>
>
> De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Marco Vannini
> Enviado el: viernes, 06 de mayo de 2011 09:46 a.m.
> Para: User questions and discussions about OTRS.
> Asunto: Re: [otrs] Stats to report ticket-id and its description
>
> did you tought to make a search with the criteria you need from the console and then export the results in csv to process data in other tools (ie excel) ?
>
> MV
> On Fri, May 6, 2011 at 3:37 PM, Augusto Garcia | CGTEC S.A. <soporte06@cgtec.com.py<mailto:soporte06@cgtec.com.py>> wrote:
> Hi
>
> I saw the same question in an archive of the list but couldn't find an answer, does anyone know how to get a list of tickets with id and a description of each ticket? What I can get by now is the amount of tickets open and closed but no ticket information is shown.
>
> Hope you can help me!
> Best regards
>
> Augusto Garcia
>
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