Hi all, Perhaps I've got things a bit screwy, but I'm having a problem since upgrading to 2.2.5 where it seems that otrs will cc: it's own address on follow-ups, which basically makes something of a loop. Overview of how the queue and email addresses are setup: -admin@example.com forwards to otrs@example.com (as will other addresses eventually, ie: support, abuse, etc.) -POP account "otrs@example.com" is checked via POP3 module -Postmaster filters match on the "To:" address of admin@example.com and set the queue to "admin" -In "email addresses" I have an address for each external/valid address setup, ie: admin@ also has otrs-admin@ which is the reply to avoid loops, if I'm remembering this from when I set this up years ago... Am I doing this all wrong? The docs walk through the very basics, but don't really get into any theory as to the hows and whys... I'm open to changing this, since I only have one queue at the moment. Thanks, Charles