Go to /otrs/<a href="http://index.pl?Action=AdminCustomerUserService">index.pl?Action=AdminCustomerUserService</a> and associate services with customers (either one by one or defining default services) <br><br>Besides that you should have associate your services to SLAs on /otrs/<a href="http://index.pl?Action=AdminSLA">index.pl?Action=AdminSLA</a><br>

<br>Let us know how it goes ;)<br><br><div class="gmail_quote">On Tue, Nov 24, 2009 at 11:49 AM, JD <span dir="ltr">&lt;<a href="mailto:jd4davey@googlemail.com">jd4davey@googlemail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

Folks,<br>
<br>
I&#39;ve got a system setup on a windows VM.  I&#39;m trying to create a new<br>
phone ticket and assign a service to it.  I have configured a few<br>
services, but I can&#39;t assign a ticket to them.  The services don&#39;t<br>
show up in the service drop down when creating a new ticket or editing<br>
one.<br>
<br>
Is more configuration required that I&#39;m missing?  It seems that type<br>
drives Service / SLA drop down, but I don&#39;t see any way to link these.<br>
<br>
Any help starting out appreciated!<br>
<br>
System<br>
Windows 2003 Server VM<br>
<br>
OTRS 2.4.5 via win installer<br>
ITSM 1.3.2 all packages installed<br>
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