OTRS counts the over all age of the ticket. If you want to see the time spent working a ticket you have to zoom the ticket and check the accounted time.

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of daniele.otrs
Sent: Wednesday, January 24, 2007 7:21 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Passed time

When I close a TICKET the passed time continuous to increase.

Why?

How I can make so that the time passed firm of the TICKET at the close?

Please is important

Thanks!

Daniele