If you mean splitting a work order... we use that when a request is made to say... install and application which requires a database to be build. We have dba's that do the database builds and sys admins that would handle the software install....

Gary Davis

GM SDC / PSIC Lab Manager

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Monday, March 13, 2006 8:15 AM
To: otrs@otrs.org
Subject: [otrs] Split??

Hello again,

Can someone explain the philosophy behind splitting an article?`

Thanks.

Best Regards,

Shawn Beasley

Support – IT

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