Douglas Walker wrote:
I'm having real problems trying to install OTRS
I have a ubuntu server - I followed the instructions for a Debian install (www.writely.com/View.aspx?docid=drm3kmx_0cbr3x9) and so installed
otrs2 mysql-server apache2
and a whole bunch of other stuff that was in the package manager's 'recommends' category.
Then I went to http://MYSERVER/otrs/installer.pl
and plugged in the defaults which all seemed to work. Except after the last page says it's installed and directs you to http://MYSERVER/otrs/index.pl
However I get
********** ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri May 23 15:28:03 2008
Message: Access denied for user 'otrs'@'localhost' (using password: NO)
Traceback (1688): Module: Kernel::System::DB::new (v1.57) Line: 172 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145 Module: ModPerl ::ROOT ::ModPerl ::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
***********
I've tried going into mysql and manually dropping the otrs database and recreating it either manually in mysql or by using the "dpkg-reconfigure otrs2" command.
I get a variation on the above error where it says using password: YES
Aaarrgh
I've tried everyhting I can think of - I've even stripped the passwords from the mysql root and otrs users and still get the same error.
Where am I going wrong?
The database name, username and password in your Config.pm need to match the database name, username and password of the database that was installed. Nils Breunese.