Hi,

I’ve a question for my Otrs

My  WorkinHours begins form  9.00 o’clock to 18.00.

I open a ticket at 17.00 and I close it next day at 12.00.

How can I know the effective time of this ticket? (That It would be 4 hours)

In the history of ticket I see only the age of time which is increasing continuously.

Thank you!

Alessandro