Pradumna Maheshwari wrote :
I want to add a text field in phone ticket as sometimes Agent need to answer the ticket while creating it in 'Closed' state. How to do ?
I hav tried using "Ticket::Frontend::AgentTicketPhone###ArticleFreeText:", but its showing 2 small text fields.
Hi Pradumna, you can have free fields per article or per ticket. You configured the first one, the last one is described at : http://62.146.52.70/otrs/public.pl?Action=PublicFAQ&ItemID=302 http://forums.otrs.org/viewtopic.php?f=62&t=6512&start=0 If this doesn't help you please ask again with even more details about what you are trying to reach. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123