On 28.11.2009, at 20:51, Michiel Beijen wrote:
But what I did is, I tested it with the GenericAgent in the Admin
interface, and **that** works. Could you give me the use case for the
GenericAgent.pm? If it works in the web interface, why would you want
to use the text based interface?
1. I had a lot of workshops where the backend administration wants to setup generic agents that are not changeable in the webinterface.
2. Especialy for service providers (like hosted OTRS) it would be more than useful to have this option!!!
3. including OTRS GA's into other non-OTRS scripts
(in other words, what would we need to add to the web interface, for
you to be happy with it?
I think for the case raised this discussion it would be enough to enhance the GenericAgent time settings so you could also set "every 3 minutes" or similar.
But as you know, I am a "Why not'er" ... so why shouldn't we include the ITSM values in the file based generic agent? Any reason for say "no"?