I have same idea with Philippe.
Phone ticket sould be just a source of ticket.
No matter any difference of source, ticket should be same.
Regards,
2011-06-10
martin liu
http://martinliu.cn
发件人: "Martignier, Philippe"
发送时间: 2011-06-10 16:37
主 题: [otrs] why is the split function always giving a phone ticket
收件人: "otrs@otrs.org"
Hi there,
Still under 2.4.8 I have a question. Why is the split function always giving a phone ticket ?
If the ticket is created by an incoming email, it should keep the same type of ticket … because then when you do stats about tickets type you wont get reality …
Any response welcome
Cheers,
Philippe
Philippe Martignier
Communications Division
Customer Service Center
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : NC
Office : 3, 316
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