Re: [otrs] Service list in tickets does not show

Hi, On 16.07.2010, at 11:00, Rui Francisco wrote:

I was setting up a OTRS installation and in the tickets it was configured that when the owner changed it was also possible to change the service. Something i changed, made it disappear. What is the way to make it appear again ?

Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewOwner

Is it possible to make selection of services for agent restrictive (just some services per agent) ?

Yes, you should have a look at http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project