hi,

how to create ticket number Generation based on company name or customerID. Any  possible way OTRS 3.2.1. can u anybody help me.

example 
      company name “XYZ” ticket  number will be start like "company name.date.ID.count"  à “XYZ20130510001” ,counter start like 10000,
 if other company id means start like 20000 

Thank you,

Regards,

Kalyana chakravarthy M .P,

Sr software Engineer.