[otrs] Fetch password from database !

hi, i am new to otrs, using otrs 2.2 on debian system, i have set the following parameter in the auto response (to send the username & password to customer), Login: Password: It is passing the UserLogin correctly, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM, as adding first two chars of username i think it is in encoded form or a garbage value. plz help thanks. -- regards: Amanpreet Singh