I could do with some help on this also ... I have authentication for CUSTOMERS working against active directory, but not so that it automatically creates an entry in the local MYSQL database (which is needed!) I REALLY don't want to have to manually import about 2000 users into the database, that would not be fun ... -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Galdones Sent: 21 June 2006 01:02 To: otrs@otrs.org Subject: [otrs] LDAP Integration Problem Simply put. I'm a newbie in OTRS and have been evaluating it for a week now. But I can't make customer authentication with LDAP work. The agent authentication via LDAP is ok.. I'm using OTRS 2.0.4 on a Windows machine and Active Directory. Does anybody here have a working config.pm running on Windows that i can refer to? Please help me with this. Michael Galdones Systems Engineer