Lars Monsees pisze:
Hi,
I need, to transfer my acctual OTRS installation, to the new server. Previously the OS on the otrs machine was Debian. Now It's CentOS. Alternatively I can use tthe other Debian machine, but it's as a last resort.
So.. what do you suggest, how to do it without problems? Mabe I need
to
do a new install of otrs, and rsync few files and the database?
can you install the exact same version on the new machine? It would be better to transfer data between the same version of OTRS and update later if necessary.
Then make a sql dump that you import on the new machine and copy the config files. Also, make sure to copy adapted files (e.g. modified templates) and ticket attachments (in case you store them in the filesystem)
hth, Lars
Hi, Thanks for repling. I think that the best is to install new otrs and then sync the files. I've made many changes in configuration of otrs. For example create clients,groups,roles, queues, autoresponds. and the Sysconfig options. I don't remember all of them, and I don;t wont to configure it from the beginnig. My version of otrs is: otrs-2.3.4. I saw that the newest version is: otrs-2.4.4. Could I safely install the new version and sync only my files - templates/remaked configs, and insert old database? I can import/export the old database. But which files exacly I need to copy? Could you list them? -- Regards Grzegorz Dajuk