[otrs] ACL Queues Depending on Type

2 Nov 2012

      Hello Folks,

I am using OTRS 3.0 and I am trying creating an ACL to define possible
queues depending on the type selection.

I have the following code.

$Self->{TicketAcl}->{'ACL-Type-Queue'} =
{
        Properties => {
                Frontend => {
                        Action =>
['CustomerTicketMessage','AgentTicketPhone','AgentTicketEmail'],
                },
                Ticket => {
                #       Type => ['Incidente'],
                },
        },
        Possible => {
                Queue => {
                        #QueueID => [6],
                        Name => ['[RegExp]^1-Mesa*'],
                },
        },
};

I have tried with different combinations of the properties and the possible
options but neither one has worked. Has anyone implemented something
similar to this.

I have been able to make Services Available depending on queue selection
and other stuff, but for some reason this wich seems very simple is not
working.

Any help will be appreciated.

Regards

-- 
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alvaro@gridshield.net
www.gridshield.net