Hi, On 13.08.2010, at 01:35, David Boyes wrote:
I can’t speak for the developers, but one place where you might want a different effect is when someone has a serious illness or is pregnant and will be away for work for a time, but you don’t want to totally destroy their account. The “invalid temporarily” state lets you differentiate between someone who is just out for a short time, vs someone who has left the organization permanently. As Leonardo says, the effect is very similar.
You all might be interested into this one: http://bugs.otrs.org/show_bug.cgi?id=5732 Feel free to subscribe and tell the Devs you want it :-)) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project