Re: [otrs] Mail to customer, when creating note for external

Hi Andreas, On Tue, Feb 25, 2003 at 01:37:55PM +0100, Andreas Haase wrote:

...

If you want no inform the customer about something use the "Compose Answer" link. Then you will be able to check the sender address, add attachments, ...

in this section there is no link available. Do I have to configure some special things for that?

QueueView (Standard) or Ticket-Zoom should have "Compose Answer" links (of course you need to add Responses to the Queue -=> admin interface -=> "Responses <-> Queue").

Andreas Haase EastLink GmbH

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.