Hi there, I have several issues using OTRS 2.4.8 about copy and paste with html tags. It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look) My questions: 1) is it possible to change this rich text editor with another one? 2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter Thanks for any help, Philippe Philippe Martignier Communications Division Customer Service Center Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.