Hi Ivars,
Your OTRS instance is set to iso-8859-1. If you receive a lot of mail that
is encoded in a different character set, it might be a good idea to convert
your database to utf8.
See for instructions, in case you are using MySQL, the FAQ:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=315
As for your error message, I have not tested but just a guess: the
iso-8859-1 (aka Latin1) contains only a subset of the characters that are
available in utf8 (which supposedly contains 'every character' ;-) )
Now if someone whould send an email to OTRS using UTF8 character set,
containing characters that are not present in Latin1 (such as russian,
chinese, etc) it can not properly do conversion to Latin1 without data loss.
That could be the reason of your error message.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2009/5/26 Ivars Strazdiņš
Hi OTRS users, how do stop OTRS from trying to convert incoming e-mail messages from utf-8 to other character set (iso-8859-1)? I am receiving administrator notifications like this:
Charset encode 'utf8' -=> 'iso-8859-1' (New Ticket [2009052610000014/Dati ar zvaigzni] created (TicketID=9,Queue=incoming,Priority=3 normal,State=new)) not supported! Charset encode 'utf8' -=> 'iso-8859-1' (Sent email to '"HELP" <***@***.com>' from 'customer <***@***.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2009052610000014] Dati ar zvaigznīti;) not supported!
Thanks for your time, Ivars
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