I have a job in the queue that has no information on it but this:
Got no ArticleID! at /opt/otrs//Kernel/Output/HTML/ArticleCheckPGP.pm line 32.
For help,
please send mail to the webmaster (support@diamonditservices.com),
giving this error message and the time and date of the error.
The problem is that I can’t get past it in the queue. For now I have
been using the search tool to look at the tickets. When I do the search the
ticket shows up, but there is no link to it whatsoever.
Does anyone have any ideas how I can move it from the queue (or just
delete it)? I am pretty sure I know
how it happened (ran out of disk space).
I don’t know OTRS that well, but if anyone helps me solve this, I would
be willing to swap some tech hours (Linux, Windows, Networking, ect.).
Thanks!
Art Powell
Diamond IT Services
1-512-517-6472
art@diamonditservices.com
For support email
support@diamonditservices.com