Hi Victor, Thanks for response, i have made changes,stats menus is now coming, but when i select format as graph, it gives following error message New Tickets ] Year Month Graph Size Format New created tickets for each queue in selected month. error message:- Software error: Can't call method "png" on an undefined value at /opt/otrs//Kernel/Modules/SystemStats.pm line 342. For help, please send mail to the webmaster (root@localhost mailto:root@localhost), giving this error message and the time and date of the error. To add to this , how to select for diff queues, as we have no of queues configured. Thanks Ravi Ahuja Victor Rodriguez Cortes wrote:
Hi!
On 26 Jul 2005 at 9:47, Ravi AHUJA wrote:
I am new member to group, i have even checked the modules by otrd check modules, every module is installed, but stats menu is not commin on admin interface. Pls help
Check that your username belongs to a group that has permissions to access to the stats module. I believe that, by default, there's a group called "stats" that has access to the stats section... but check in your installation: enter to the admin area and check the permissions in "Agents <-> Groups", click on "stats" and be sure to give your user all the permissions available...
Thanks Ravi Ahuja
Regards!
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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