Hi,

14/09/2015 19:43 - Alexandre Lima wrote:
> I hope this is the right place to ask for help :)

all OTRS community questions and ideas can be placed here. If you want
commercial support, see your contract for support details.

> My problem is that I have agents that own some queues, but when a ticket is sent
> to one of those queues, they appear in "All tickets" and not in "Tickets in my
> queue". As a result, the agents don't receive a e-mail notification when a new
> ticket is created.

Read doc for QueueView:
http://otrs.github.io/doc/manual/admin/stable/en/html/what-is-the-queue-overview.html



--
Florian