volker.lipper@groupm.com
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03.02.2010 10:37

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Subject	Re: [otrs] How To Use Ticket::Frontend::AgentTicketSearch###SearchCSVData

Hi again,

meanwhile I found the file Kernel/System/Ticket.pm and in there the function TicketGet().
In there the "translation" of the fieldnames is done.

So I managed to extend the CSV report by some fields. This is working now.

Now I tried to pimp the search results...
I copied over the file "AgentTicketOverviewSmall.dtl" to my theme and inserted a new column with the data I wanted in there.

This works fine but when I try to sort by the field "Changed" the resulting list is empty. Other values like EscalationTime etc. work fine only "Changed" doesn't do.

Has anybody a hint for me what to do to get the list sorted by the change_time?

Kind regards,

Li

volker.lipper@groupm.com
Sent by: otrs-bounces@otrs.org

01.02.2010 07:57

Please respond to
"User questions and discussions about OTRS." <otrs@otrs.org>

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Subject	[otrs] How To Use Ticket::Frontend::AgentTicketSearch###SearchCSVData

Hi List,

I try to figure out how to use the params in Ticket::Frontend::AgentTicketSearch###SearchCSVData: to manipulate the list that is generated as a CSV Output for the Search Results.

I cannot find the place where the names used in the config settings are translated to the names of the fields that are used in the database.
For example the "TicketFreeKey1" comes from the table "ticket" and is originally named "freekey1".

I would like to add some fields to the report but don't know how...
Does anybody know how?

Thanks for any help & kind regrads,

Volker

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anyone. In such case, you should destroy this message and kindly notify the
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does not consent to email for messages of this kind. Opinions, conclusions
and other information in this message that do not relate to the official
business of the GroupM companies shall be understood as neither given nor
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