A quick stop to the online manual returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a simple read.
I'm digging back into this now finally - going to take a look at this. However, I already know that I did not configure this. Why did I not? Because my understanding was that with the new Event Based Notification, it was not required. Since I got the email working fine for closing a ticket without having to configure this, I naturally thought it possible to get the email going for a new ticket without configuring this. But maybe I am wrong. And even if I am right, as long as I can get it working by this means, then I am happy. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"