Hi everyone, just wondering if it's possible to stop the autoresponder messages from showing up in the ticket zoom? It's becoming rather hard to read through ticket history with all these extra articles in there. Thanks, Bryn Millar - Systems Administrator Lotus Notes and Incite Support Thiess John Holland _____________________________________________________________________ IMPORTANT - This email and any attachments may be confidential and privileged. If received in error, please contact Thiess and delete all copies. You may not rely on advice and documents received by email unless confirmed by a signed Thiess letter. This restriction on reliance will not apply to the extent that the above email communication is between parties to a contract and is authorised under that contract. Before opening or using attachments, check them for viruses and defects. Thiess' liability is limited to resupplying any affected attachments.