Hi Arpit,

simple version...
The ticket is moved to another queue during escalation?
Is this queue in your queue-list?

just 2 ct.

Li

otrs-bounces@otrs.org schrieb am 08.01.2010 11:28:51:

> Hello Marco,
> I enabled that view now i can see "Escalation view" in agent interface but
> My question was regarding Customer-Interface i.e.
> http://X.X.X.X/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets
>
> As soon as ticket got escalated the ticket is no more in "My Ticket" List.
>
> Regards
> Arpit Gupta
>
>
>
>                                                                              
>   From:       Marco Vannini <marco.vannini@gmail.com>                        
>                                                                              
>   To:         "User questions and discussions about OTRS."
> <otrs@otrs.org>                                            
>                                                                              
>   Date:       01/08/2010 03:39 PM                                            
>                                                                              
>   Subject:    Re: [otrs] Problem in Ticket Escalation via Generic
> Agent                                                
>                                                                              
>   Sent by:    otrs-bounces@otrs.org                                          
>                                                                              
>
>
>
>
>
> Hi,
>
> enabling this button ?
>
> Frontend::Module###AgentTicketEscalationView:
> Frontend module registration for the AgentTicketEscalationView object in
> the agent interface.
>
>
> MV
>
>
> On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G <arpit2.g@tcs.com> wrote:
>
>   Hello Everyone,
>   I am trying to use generic agent via web-interface for escalating ticket
>   from 1st level queue to 2nd level. Tickets are getting escalated but I am
>   facing one issue here.
>   After the ticket has been escalated, that ticket is no more visible in
>   "My
>   Tickets" section of Customer web-interface. Can anybody please guide me
>   what is the mistake here.
>   Thanks in advance
>   Regards
>   Arpit Gupta
>
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