Does anyone know why two notification emails are sent
when a ticket changes ownership? One email is standard and the body can be
edited in the Notification area of the Admin section. The other is an email
about a new note that must be typed up when changing ownership of a ticket. How
do you disable this email about the new note? Having two emails sent everytime
a ticket is assigned an owner is quite annoying.
Thanks for any help offered.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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