28 May
2004
28 May
'04
9:08 a.m.
Hello! On Thu, 27 May 2004 08:35:36, Tyler Hepworth wrote:
When I want to place a ticket from myself as the customer, I just create the ticket in phone view and put that is from myself (my email address). My email then receives notifications and everything else just as if I were a customer. If I log into the customer self-service page, all my tickets show up just as if I were a customer.
When our agents try to login on customer login page with their own login/password the login fails (when trying to initiate password recovery "no such user" is reported). Did you create two separate accounts for each agent: as an agent and as a customer? With respect, Andrej Bazovkin