I’m using OTRS 2.4.5 and I’m trying to figure out if I can configure both LDAP lookups and have the OTRS built in customer database be searched for customer information in tickets.  I found a document stating that it could be done in 2.3, and here’s the URL:

 

http://doc.otrs.org/2.3/en/html/x1638.html

 

however, I don’t see mention of it in the 2.4.5 documentation.  Is this valid on both?