Hello, My test installation is otrs 2.0.3, on a fully patched Fedora 4, sendmail 8.13.4, apache 2, mysql 4.1.14 It installed w/o any problems, it passed the Postmaster.pl script test, I created a test user, and generally I followed the installation instructions regarding permissions, cronjobs, etc. Otrs can send messages but incoming messages do not load into any of the queues. Instead the messages remain in /var/spool/mail/otrs The sendmail log shows these entries when it processes email received for otrs@myhostname.mydomain Oct 21 15:21:55 frodo sendmail[27499]: j9LCLtGA027498: forward /opt/otrs//.forward.frodo: Group writable directory Oct 21 15:21:55 frodo sendmail[27499]: j9LCLtGA027498: forward /opt/otrs//.forward: Group writable directory My first thought is some type of permission problem but the .forward confuses me. There is no .forward anywhere in the system. Thanks in advance for your help. Stelios