Re: [otrs] how to compress ticket age as printed?

Hi Bill, On Wed, Jul 09, 2003 at 02:43:25PM -0700, Bill Pier wrote:

I'm trying to figure out where the ticket age, as display on queue or open tickets pages, are created. I'd like to compress the format from something like "1 day 5 hours 3 mins" to something smaller like "1d5h3m".

Hmmm... There is a perl function in Kernel/Output/HTML/Generic.pm named CustomerAge(). If you change the "day(s)", "hour(s)" and "minute(s)" to "d", "h" and "m" you will get a compressed format.

Bill Pier eBuilt, Inc. Costa Mesa, CA, USA

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier