Ticket::Frontend::AgentTicketCompose###StateDefault
On Fri, Jun 20, 2014 at 6:58 AM, Martin Hochreiter
Hi!
I want to have another default state for agent answers and discovered the ACLs for influencing OTRS behaviour.
Only the mentioned states are shown but
unfortunately I can reorder the States as I want, OTRS still takes „closed sucessful“ if available as it ist he global default.
Can I tell OTRS via ACL what the desired order of states should be or at least,
what the default state is?
$Self->{TicketAcl}->{"testTicketState"} = {
'Possible' => {
'Ticket' => {
'State' => [
'in Bearbeitung',
'closed successful',
'closed unsuccessful',
'open',
'pending auto reminder'
]
}
},
'PossibleNot' => {},
'Properties' => {
'Queue' => {
'RealName' => [
'Marketing'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
}
1;
Regards
Martin
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