Andrew Meyer wrote:
Hi everyone I seem to be having some trouble lately. I am running Debian 4.0r1, using OTRS 2.0.4. As of about a month ago, the tickets numbers going out to the user/customer seemed to have stopped. I can’t find where I would look to fix this. I’m not sure what file I need to look at to check to see if the perl file is doing its job. The logs don’t tell me much. What keywords would I be using on google?
The ticket numbers seemed to have stopped? What does that mean exactly? Did the number stop increasing? Is there no ticket number in the subject of outgoing e-mails? Have you checked the changelogs to see if maybe a newer version of OTRS might fix this? (The current version is 2.2.4.)
Also, how do I increase the size of the attachments going in and out of OTRS? I have the room. I need to increase it to 10MB from 6MB. If someone could please help me out a little bit I would be greatful.
Do you use the database for attachments? If so, you probably need to increase max_packet_size in the MySQL config. Nils Breunese.