Hello,

My Agents are not getting pending tickets notification ?

When Agent raises a ticket, in the field 'Next ticket state: ' only three states are coming i.e. 'Open', 'Closed' and 'Pending' .

While running PendingJobs.pl, I am getting following error -

C:\inetpub\wwwroot\OTRS\bin>perl PendingJobs.pl
ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13 08:36:55 20
10

 Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSe
curityContext error, data 52e, vece

 Traceback (3420):
   Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151
   Module: Kernel::System::CustomerUser::new (v1.55) Line: 105
   Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136
   Module: PendingJobs.pl (v1.43) Line: 58

PendingJobs.pl <Revision 1.43> - check pending tickets
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm!
ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm!
ERROR: No Ticket::StateAfterPending found for 'pending' in Kernel/Config.pm!


Kindly tell me solution for the same.

Thanks a lot in advance.


Pradumna Maheshwari
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain 
confidential or privileged information. If you are 
not the intended recipient, any dissemination, use, 
review, distribution, printing or copying of the 
information contained in this e-mail message 
and/or attachments to it are strictly prohibited. If 
you have received this communication in error, 
please notify us by reply e-mail or telephone and 
immediately and permanently delete the message 
and any attachments. Thank you