Dear All,
 
I am a new user of OTRS, infact I am in the process of deploying OTRS in my company. I am having issue in implementing the subjected option. I went through the already available answers and could only find one solution which is not appication to the current version of OTRS (OTRS 3.0.11)
 
http://lists.otrs.org/pipermail/otrs/2006-December/013115.html
 
Any help would be greatly appreciated.
 
 
Regards,
Kashif Sherjeel.