Re: [otrs] Edit response header

Dear Muhammad, I ata least can tell you that the Subject is available in the QData{“Subject”} variable. You have to try and error with the other details. On 03.04.2011, at 11:33, Muhammad El-Sergani wrote:

Well, I checked that but couldn't reach anything, I couldn't find where to include the required style.

This is what the system uses in its replies:

"04/02/2011 08:47 - Muhammad El-Sergani wrote:"

And I would like it to reply using the following header:

-------- Original Message -------- Subject: Re: Original TT From: XXX To: YYY CC: ZZZ Date: 17/3/2011 3:10 PM

Is that possible, or can you provide any means to do so? That would be very much appreciated.

Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project