I forgot to say otrs 0.5 Beta8

Diego Fernández
Servicios Profesionales
http://openware.biz
eMail: dfernandez@openware.biz


Diego Fernandez <DFernandez@openware.biz>
Enviado por: otrs-bounces@otrs.org

18/06/2004 13:46
Por favor, responda a "User questions and discussions about OTRS."

       
        Para:        otrs@otrs.org
        cc:        
        Asunto:        Re: [otrs] Upgrade to  1.2.1




Dear Martin,
I read this instructions and I wonder if them wroks in upgrading from 0.5 Beta to 1.2.3?

Thanks in advance.

Diego Fernández
Servicios Profesionales
http://openware.biz
eMail: dfernandez@openware.biz
Martin Edenhofer <me@otrs.de>
Enviado por: otrs-bounces@otrs.org

18/02/2004 16:25
Por favor, responda a "User questions and discussions about OTRS."

       
       Para:        "User questions and discussions about OTRS." <otrs@otrs.org>
       cc:        
       Asunto:        Re: [otrs] Upgrade to  1.2.1




Hi Vishal,

On Thu, Feb 19, 2004 at 12:56:15AM +0530, V i s h a l Kashyap @ [Sai Hertz And Control Systems] wrote:
> Dear all,
> I am new to OTRS and out company has a previous install of OTRS *1.1.3 *
> As the new OTRS system has FAQ and knowledge base integrated we would
> like to migrate to  1.2.1
> the latest version.
>
> So what must I do for an upgrade ?
> 1. Just copy the new otrs files to the apache directory from where the
> NOW  *1.1.3  is being served

It's all in the UPGRADING file:

[UPGRADING]
These instructions are for people upgrading OTRS from "1.1" to "1.2".

*) Stop all your services (e. g. rcotrs stop-force)

*) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*)

*) Make sure that you have backed up everything ,-)

*) If possible try this install on a separate machine, althoug
 I had always only production machines to upgrade

*) Install the new release (tar or RPM)

*) If you use the tar:

  a) the otrs themes between 1.1 and 1.2 are _not_ compatible
     (don't us the old theme)!

*) Update the database changes with:
  MySQL:
    cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs  
  PostgreSQL:
    cat $OTRS_HOME/scripts/DBUpdate-to-1.2.postgresql.sql | psql otrs

 (Don't worry about the error messages, you can update all previous version
 with this script and in the most cases your database has already the most changes!)

*) Execute $OTRS_HOME/bin/SetPermissions.sh !

*) Restart your services (e. g. rcotrs restart-force or each service manually)

> Regards,
> Vishal Kashyap

Martin Edenhofer

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