http://doc.otrs.org/2.1/en/html/x1456.html#configuration-agent-auth-back end-htbasic Is this what you are looking for? I have never used it before, perhaps someone could correct me if wrong. Nathan Campbell _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sofia Peixoto Sent: Thursday, December 07, 2006 6:33 AM To: otrs@otrs.org Subject: [otrs] skip otrs login Hi, what I want to do is integrate your otrs system in my company's website. It already has a login form to access restricted areas and I wanted to integrate the otrs customer interface in one of those areas, but I don't want the customers to have the need to do a second login. Is it possible to jump directly to the customer area? And is there a way to integrate the current interface in my website template? What file(s) should I edit? I'm still new to otrs and would apreceate any help. Thanks -- Sofia