Do you have Archive enabled, is the old ticket archived? Are there any jobs that might have deleted that ticket? Regards El mié, 10 mar 2021 a las 10:27, Bruce Johnson (< johnson@pharmacy.arizona.edu>) escribió:
We’re running OTRS Community edition
I have a long running ticket (which has been closed about 3 times, then reopened because the person keeps replying to the email with the ticket ID that seems to have simply disappeared from the system.
I got a question from the person yesterday, wrote the answer, and went to revisit it this morning and the ticket is just gone. I cannot find it via search.
What should my next steps be?
-- Bruce Johnson University of Arizona College of Pharmacy Information Technology Group
Institutions do not have opinions, merely customs
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