Re: [otrs] Cron jobs : what to change to make the refresh quickier?

* Ralf Hildebrandt :

* Florian Houel :

...

Hi, I’m new on the list, we’re working on using OTRS to manage our customer’s questions and requests. I understand that Philippe doesn't use fetchmail as these lines are commented out.

According to your crontab, OTRS mails are coming from these lines : # fetch emails every 10 minutes */10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null

So, mails are received every 10 minutes. You can change that to something like 5 or 3 minutes. You told about more than 15 minutes delay, part of the delay may come from the Exchange/Outlook side.

But that's basically fetchmail!

If he wants instant delivery, make the addresses handled by OTRS deliver to OTRS directly. We're using: abuse@... otrs@otrs.charite.de postmaster@... otrs@otrs.charite.de on our mailserver and on otrs.charite.de we use: |/opt/otrs/bin/PostMaster.pl for the "otrs" user. This guarantees instant delivery. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de