Re: [otrs] How can I add some new internal Note Types

17 Sep 2003

      Set this in Config.pm:

    $Self->{NoteSetState} = 1;

Btw, you should make all changes to /opt/otrs/Kernel/Config.pm, because
the file /opt/otrs/Kernel/Config/Defaults.pm will get overwritten during
an update. Config.pm superseeds the settings in Defaults.pm

Regards,

Robert Kehl

----- Original Message ----- 
From: "Matthias Wegner" 
To: "Otrs User Mailinglist (E-Mail)" 
Sent: Wednesday, September 17, 2003 11:50 AM
Subject: [otrs] How can I add some new internal Note Types

Hi OTRS Mailers,

I would like to add some new Internal Note Type "Wartung".
I added the new type to the "Article_type" table.
But, as i understand it, i have to modify the "Default.pm" script.
This is what i did:

$Self->{DefaultNoteTypes} = {
        'note-internal' => 1,
        'note-external' => 2,
        'note-report' => 3,
        'Wartung' => 4,
    };

But even after this modification the drop Down Box of the "note" Form
only lists "note-internal".
What else is necessary ?

Thank you.

Matthias Wegner

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