Hello ML, WEB.DE (german freemail-provider) sends Messages in HTML and they look like this: ------------------- <html><base href="https://freemail.web.de/"/><style>p {margin: 0px}</style> <body style='font-size:9pt; font-family:Verdana; font-family: Verdana' > -Message body- </body> </html> __________________________________________________________________________<br> Die sicherste Form der Kommunikation: E-Mails verschluesseln, Spam-Filter,<br>Adressverifizierung, digitale Unterschrift: <A HREF="http://freemail.web.de"><B>http://freemail.web.de</B></A> ------------------- In queue view every mail after (under) such a mail can not be edited. Every Tool (answer, Zoom etc) links to https://freemail.web.de/otrs...., not http://myotrshost/otrs.. I think because of the <base>-tag in their mail every following mail uses freemail.web.de as host and not my otrs-host. Is there a way to filter out those base-tags before the mail arrives at otrs? (i use postfix) --Stefan