Hi there,<br><br>We just upgraded OTRS from 2.4.5 to 2.4.7, everything went smooth except one thing:<br><br>When our agents click on Note they&#39;re being asked to choose a new owner of the ticket (on 2.4.5 they appeared on Note pre-selected as owners of their tickets) which it&#39;s kind of annoying for them, how can we avoid it?<br>

<br>Thanks,<br><br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co">www.itconsultores.com.co</a><br><br>