Hi again everyone, I have some new information for you if you care to listen. So far, when I adjust my config.pm file to work with LDAP Active Directory, I can get to the Customer log in page, but, I can not log in using a name that is the same in the OTRS db or the Windows Active Directory, the screen just comes up with red text saying: "Login Failed. Your username or password was entered incorrectly." Does that have something to do with syncing LDAP with the DB (I'm sorry but I have read through quite a bit of posts and I have little idea as to what to do.) I think this may also be a source of my problem. All users of the Active Directory that we plan on allowing to use this are in this location: \\ci.vernon.ct.us\Accnts\Client\Loctns\VDP I believe that is also the location of the user otrs_ldap that we are using to query the MS Active Directory. I am posting below what I have right now in the config.pm to use LDAP with the hopes that one of you may respond back with a proper fix to get this up and running for me because I have just run out of ideas. Thanks again to anyone who can help me out. Justin Holt Town of Vernon IT Intern