Nils,

Yes, it works perfectly.

(And for everyone else, Nils gets credit for the design, not me. J )

Geoff

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Friday, August 06, 2010 9:51 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OTRS 2.4 Auto Response Limit

Hi Geoff,

On 06.08.2010, at 18:07, Allen, Geoff wrote:

Here’s an outline of our setup.

In “Status” on the admin page add a new status called “open-no-reply” that is of type “open”.

In “Notification (Event)” our auto-replies reply if the state is “open” but not if it is “open-no-reply”.

In “Postmaster Filter” we have a rule that says if the From address contains “lists.wsu.edu” (our email list server), set X-OTRS-State to “open-no-reply”.

That is good to hear that our idea is still working ;-)

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project