9 Dec
2002
9 Dec
'02
1:01 p.m.
Hi James, On Mon, Dec 09, 2002 at 12:49:44PM -0000, James Jeffrey wrote:
Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it?
The ticket status shows the ticket state. Maybe the ticket is open, new, closed, ... The ticket status will be changed after action (compose answer, close, ...) on the ticket (automatically). Just tickets with 'new' and 'open' will be shown in the queue view. Is it clear to you?
James Jeffrey
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.